Challenges: Inefficient Claims Management and Lack of Visibility
Lori, a seasoned RCM manager at Young Family Dental, faced significant challenges in managing claims before implementing InsideDesk. Her team struggled with manual processes, relying on reports from their PMS that lacked efficiency and visibility into claims. These limitations slowed payment cycles and made it difficult to assess the accuracy of submissions, hindering overall operational effectiveness. With years of experience in the dental industry, Lori turned to InsideDesk to transform these processes and dramatically improve AR management for her team.
Headquarters: Dallas, TX
DSO Size: 49 locations
InsideDesk Delivers Streamlined Processes and Saves Time
Once InsideDesk was implemented, the changes were immediate.
The platform introduced a “live aging report” feature that automated many manual processes, giving Lori’s team real-time access to claim statuses. Advanced filtering options allowed them to prioritize claims by insurance carrier, amount expected, and age, greatly improving their ability to manage and process claims efficiently.
Measurable Impact: Significant Reduction in AR
InsideDesk delivered remarkable time savings, cutting claim management time by 50%. More importantly, it helped Lori’s team drastically reduce their accounts receivable, achieving measurable improvements in a short time. The improved visibility into claim cleanliness and faster payment cycles also enhanced the overall quality of submissions.
Transition Made Easy With Exceptional Support
Lori’s familiarity with InsideDesk from a previous role made the transition to using the platform at Young Family Dental (IDSO) seamless. This prior experience allowed her to quickly optimize processes and lead her team with confidence. Additionally, Lori highlighted the excellent customer service and training provided by InsideDesk’s support team, ensuring her team could fully leverage the platform’s capabilities and improve efficiency.
A Partnership Built on Success
Lori’s experience with InsideDesk showcases the transformative power of the right AR management tools. InsideDesk’s automation, real-time reporting, and comprehensive support enabled Lori’s team to significantly improve efficiency, boost claim submission quality, and cut AR by more than 60%. This partnership has not only streamlined processes but also demonstrated InsideDesk’s commitment to client success, making it an invaluable asset to Young Family Dental (IDSO).
