Overcoming Challenges in Financial Focus and RCM Transition
When P4D’s Keith Miller and Shawna Borchelt first joined the organization they relied solely on production numbers for financial decisions, which often resulted in inflated figures and hindered collection efforts. Recognizing the need for a more precise approach, P4D aimed to shift its financial focus to collections.
This transition required meticulous line item accounting, a time-consuming and precise process. Additionally, P4D had been collaborating with an external vendor for Revenue Cycle Management (RCM) operations, but the partnership did not meet expectations, leading to an abrupt end of the relationship.
Shawna faced a challenging task: bringing RCM operations back in-house within just two weeks. Acting swiftly, she acquired a project management tool, hired staff, and established internal processes to handle the transition.
Headquarters: Texas
DSO Size: 37 locations throughout the U.S.
Tech-Driven Turnaround
Before partnering with InsideDesk, Shawna faced a tough year due to the dental field’s slow technological progress, adding to her job’s difficulty. However, after implementing a project management tool and stabilizing operations internally, she decided to try InsideDesk. Impressed after tests in five locations, Shawna swiftly saw the partnership’s potential, swiftly onboarding most locations within three weeks of their eight-week trial.
Ultimately, P4D’s collaboration with InsideDesk streamlined operations and easing the transition and enabling a shift from production to collections.
This move enhanced financial tracking and collection efficiency, setting the stage for future growth and operational excellence. Notably, one practice doubled its collections within the initial month of collaboration, underscoring the partnership’s substantial impact on P4D’s operations.
Revolutionizing RCM for Future Success
InsideDesk provides comprehensive visibility, allowing access to critical data and eliminating the need to navigate different systems.
Shawna highlighted the platform’s capacity to present data clearly, leaving no room for misinterpretation of financial metrics. This clarity fosters accountability within the organization, allowing Shawna to monitor her team’s performance effectively and ensure adherence to protocols.
The InsideDesk reporting feature has streamlined processes at P4D, providing comprehensive insights into operations and facilitating efficient decision-making. Shawna shared with InsideDesk that “there are no gray areas; everything is presented with clarity, allowing me to operate with confidence and certainty.”
In summary, InsideDesk’s implementation marks a pivotal change in P4D’s Revenue Cycle Management (RCM), transitioning from gross to net figures, enhancing transparency and accuracy in financial understanding. This shift empowers informed decision-making, in line with P4D’s values of integrity and excellence. InsideDesk revolutionizes P4D’s revenue management, paving the way for sustained success.
