Category: Press Releases

InsideDesk introduces automated daily ERA collection, streamlining dental RCM processes and enhancing efficiency for DSOs.

TORONTO, CANADA and AUSTIN, TX, UNITED STATES, October 9, 2024 / InsideDesk, a leading provider of dental revenue cycle management (RCM) solutions, is excited to announce the launch of its latest feature: automated daily ERA collection. This new integration seamlessly incorporates ERAs into InsideDesk’s platform, providing dental service organizations (DSOs) with the most advanced and comprehensive RCM data integration available on the market.

InsideDesk’s ERA add-on enhances its existing data aggregation capabilities, enabling DSOs to access all claim updates under one roof. By automating the collection and matching of Electronic Remittance Advice (ERA) with the corresponding PMS claims, InsideDesk eliminates the need for manual follow-up and data entry, significantly reducing administrative burden and the potential for errors.

“Following up on claims to ensure successful resolution and AR collection is often a time-consuming task for DSOs typically requiring access to multiple systems,” said Paul Chen, Founder of InsideDesk. “Our new automated ERA collection feature allows agents to access ERAs quickly after they are created by the payor, with everything presented alongside the EOB for a claim, providing a one-stop solution for claim follow-ups.”

The automated ERA collection feature is designed to address several common pain points in dental RCM, including:

– Enhanced Visibility: By consolidating ERA and EOB data in a single platform, DSOs gain complete transparency into claim status, reducing the need for navigating multiple systems.
– Efficiency and Time Savings: Automation eliminates manual ERA collection and matching, freeing up valuable time for RCM teams to focus on higher-value tasks.
– Reduced Errors and Delays: The system automatically matches ERAs to claims, minimizing the risk of mismatches and ensuring faster resolution of outstanding claims.

InsideDesk’s new feature represents a significant step forward in dental RCM technology, aligning with the company’s long-term vision of creating a fully integrated, AI-driven RCM ecosystem for the dental industry. This innovation empowers DSOs with cutting-edge tools to optimize their financial management processes to achieve better revenue outcomes.

TORONTO, CANADA, InsideDesk is thrilled to announce the launch of InsideDial, a cutting-edge digital assistant integrated into our AI-driven Revenue Cycle Management solution. InsideDial, powered by SuperDial, revolutionizes the way dental practices handle insurance payor calls, offering unprecedented efficiency, flexibility, and compliance.

InsideDial frees up valuable time for RCM teams by automating your phone calls to insurance payors. No more time wasted dialing and waiting on hold! . Unlike traditional methods that require hiring and training staff for this task, InsideDial eliminates the need for additional personnel, reducing overhead costs and streamlining operations.

One of the standout features of InsideDial is its ability to handle calls with multiple payors at once. And it works with any payor! This flexibility ensures that dental practices can seamlessly navigate the complexities of dealing with multiple payors without limitations.

“With InsideDial, we’re empowering RCM teams to tackle payor calls with unparalleled efficiency and confidence,” said Paul Bernard, CEO at InsideDesk. “Our goal is to streamline operations, enhance productivity, and ultimately drive success for our clients in the ever-evolving landscape of dental revenue cycle management.”

InsideDial marks a significant milestone in InsideDesk’s commitment to innovation and excellence in RCM solutions. As the dental industry continues to evolve, InsideDial stands ready to revolutionize payor call automation, offering a seamless and efficient experience for dental practices of all sizes.

“We’re extremely excited to be partnering with InsideDesk,” said SuperDial’s CEO Sam Schwager. “Their trusted expertise in dental RCM combined with SuperDial’s state-of-the-art voice AI is a powerful new development that we believe will provide enormous value to DSOs.”

About InsideDesk:
InsideDesk is a leading provider of revenue cycle management solutions for the dental industry. With a focus on innovation, technology, and customer satisfaction, InsideDesk helps dental organizations streamline their revenue cycle processes, improve efficiency, and maximize financial performance. Through its comprehensive suite of solutions, InsideDesk empowers dental service organizations to achieve greater operational excellence and financial success.

About SuperDial:
SuperDial leverages HIPAA-compliant conversational AI to automate phone calls on behalf of healthcare organizations. Leading DSOs and RCM companies use SuperDial to handle their outbound phone calls to payors. SuperDial is fully customizable and has been optimized for insurance verification, prior authorization, claim follow-up and provider credentialing & enrollment. By offloading these tedious phone calls to SuperDial, customers are able to save time and reduce costs.

Partnership with CIBC Innovation Banking Empowers InsideDesk to Accelerate Growth and Innovation in Dental Revenue Cycle Management

[Toronto, Canada] – InsideDesk, a leader in dental revenue cycle management solutions, announced today that it has secured a substantial line of credit facility from CIBC Innovation Banking. This capital infusion marks a significant milestone for InsideDesk and underscores the company’s commitment to driving innovation and growth in the dental industry. 

Paul Bernard, CEO of InsideDesk, expressed his excitement about the partnership with CIBC Innovation Banking, stating, “We are thrilled to partner with the team at CIBC and the confidence they’ve shown in our business and in our vision to transform and enrich dental revenue cycle management. This capital commitment helps ensure we have the financial flexibility we need to fuel our growth. CIBC Innovation Banking deeply understands the unique challenges of growth-phased startups, and we couldn’t be more pleased with the tailored approach, process, and terms CIBC employs.”

The line of credit facility from CIBC Innovation Banking will provide InsideDesk with additional resources to accelerate its growth initiatives, expand its product offerings, and enhance its technology platform. This strategic partnership will enable InsideDesk to continue delivering best-in-class solutions to its clients while further solidifying its position as a leader in the dental revenue cycle management space.

“We welcome InsideDesk to our platform and are excited about this partnership. We believe that the company is uniquely positioned to be a market leader in the dental revenue cycle management space,” says Niramay, Director, CIBC Innovation Banking. “We are impressed by their growth trajectory and believe that additional capital will help the company further enrich the product offering and strengthen their tech stack.”

InsideDesk remains committed to driving innovation, empowering dental organizations, and delivering exceptional value to its clients. With the support of CIBC Innovation Banking, InsideDesk is well-positioned to achieve its long-term strategic objectives and continue making a positive impact on the dental industry.

About InsideDesk:

InsideDesk is a leading provider of revenue cycle management solutions for the dental industry. With a focus on innovation, technology, and customer satisfaction, InsideDesk helps dental organizations streamline their revenue cycle processes, improve efficiency, and maximize financial performance. Through its comprehensive suite of solutions, InsideDesk empowers dental service organizations to achieve greater operational excellence and financial success.

 

About CIBC Innovation Banking:

CIBC Innovation Banking delivers strategic advice, cash management and funding to innovation companies across North America, the UK, and select European countries at each stage of their business cycle, from start up to IPO and beyond. With offices in Atlanta, Austin, Boston, Chicago, Denver, Durham, London, Menlo Park, Montreal, New York, Reston, Seattle, Toronto and Vancouver, the team has extensive experience and a strong, collaborative approach that extends across CIBC’s commercial banking, private banking, wealth management and capital markets businesses.

 

AUSTIN, TEXAS and TORONTO, CANADA   – InsideDesk is excited to announce the launch of Inside IQ, a revolutionary reporting platform designed to empower dental service organizations (DSOs) with unparalleled transparency and actionable insights.

With Inside IQ, DSOs can:

  1. Enhance Transparency: Inside IQ offers deep insights into the revenue cycle health of a DSO, providing executives, managers, and users with valuable information to make informed Payor AR decisions.
  2. Identify Areas for Improvement: The platform allows DSOs to pinpoint inefficiencies in their claim processing and follow-up procedures, enabling continuous improvement and optimization.
  3. Reduced Claim Denials: By leveraging the insights provided by Inside IQ, DSOs can minimize unnecessary claim denials and follow-up hassles, leading to increased efficiency and profitability.

Inside IQ integrates seamlessly with InsideDesk, consolidating all reporting functionalities into one convenient platform. This integration eliminates the need for DSOs to log into multiple portals, streamlining their operations and saving valuable time and resources.

“Our team is thrilled to introduce Inside IQ to the dental industry,” said Paul Bernard, CEO at InsideDesk. “We believe that Inside IQ will empower DSOs with the insights they need to optimize their operations and drive continuous improvement to their RCM.”

InsideDesk is committed to providing innovative solutions that help DSOs thrive in today’s competitive landscape. With the launch of Inside IQ, InsideDesk continues to demonstrate its dedication to supporting the success of its partners.

For more information about Inside IQ and how it can benefit your DSO, please visit: https://www.insidedesk.com/

About InsideDesk:

InsideDesk is a leading provider of revenue cycle management solutions for dental service organizations (DSOs). With a focus on innovation and customer satisfaction, InsideDesk helps DSOs optimize their operations, maximize revenue, and achieve long-term success.

 

Media Contact:
Alisa Lauer
Director of Marketing
InsideDesk
[email protected]

[Austin, TX] — InsideDesk, the leader in Dental Revenue Cycle Management (RCM), is excited to reflect on a year of exceptional growth and success in 2023. From expanding partnerships to a notable market presence, InsideDesk has been at the forefront of enhancing revenue cycle management for dental service organizations (DSOs) across the United States.

Throughout 2023, InsideDesk forged strategic partnerships with several prominent dental organizations, including Specialty 1 Partners, Marquee Dental Partners, and many more great organizations. These collaborations have not only enriched the company’s portfolio but have also empowered DSOs to optimize their RCM processes.

One of the standout achievements of 2023 was InsideDesk’s remarkable growth in its market presence. The company now represents a substantial 11% share of the DSO market that supports 10 or more locations. This demonstrates the trust and value InsideDesk brings to DSO’s seeking to improve efficiency, reduce administrative costs, and boost revenue collection.

Paul Bernard, InsideDesk’s CEO, noted,  “I’m tremendously proud of the team’s accomplishments this year on all fronts.  Most notably, I’m very pleased with the AR, cash flow, and savings results our customers are realizing.”

In addition to these milestones, InsideDesk was proud to unveil a refreshed website that provides an enhanced user experience and easy access to information about their services and solutions. 

Furthermore, InsideDesk introduced our new payor password manager tailored to the specific needs of DSOs, simplifying payor password management and providing a secure and organized solution that allows DSOs to seamlessly integrate with dental payer portals for easier access. In addition to this, we were proud to unveil our redesigned platform user interface (UI), providing an enhanced and user-friendly experience for our clients. This updated UI reflects our commitment to innovation and delivering the best solutions for the dental industry

InsideDesk’s growth in 2023 aligns with its core mission of simplifying and optimizing the revenue cycle management process for DSOs of all sizes. By leveraging cutting-edge technology and a deep understanding of the dental industry, InsideDesk has become a trusted partner for dental organizations seeking to achieve financial success and looks to accomplish much more in 2024.

Eric Gallegos, Vice President of Revenue at InsideDesk, expressed his enthusiasm for the company’s achievements in 2023: “Coming off a record breaking quarter, 2023 has been nothing short of extraordinary. In 2024, we’re thrilled about our partnership offerings and committed to prioritizing our customers’ success. Exciting times lie ahead, grounded in our dedication to excellence.” 

For more information about InsideDesk, please visit: https://www.insidedesk.com

About InsideDesk:

InsideDesk is a leading Dental Revenue Cycle Management Optimization Platform that specializes in streamlining revenue cycle management processes for dental service organizations (DSOs). With a commitment to innovation and excellence, InsideDesk empowers DSOs to improve efficiency, reduce administrative costs, and maximize revenue collection.

Media Contact:

Alisa Lauer

Director of Marketing

InsideDesk 

[email protected]

InsideDesk, a leading dental revenue cycle management company, is pleased to announce the appointment of Brian McBride as the new Vice President of Technology. With a proven track record in driving growth and delivering innovative technology solutions, McBride brings a wealth of experience and leadership to the InsideDesk team.

McBride is an outcome-focused technology executive who thrives on working with passionate entrepreneurs to build new products, create customer value, and drive growth through leading-edge technology powered by robust security measures. With a hands-on approach, he has successfully launched numerous products generating $100M in their first years and supported 140M active users with over 300M API calls per day. Additionally, McBride has led the re-platforming of $200M products with a 15% compound annual growth rate (CAGR), while achieving significant cost reductions of up to 70% to achieve profitability. 

In his role as Vice President of Technology, McBride will oversee the highly motivated agile product and technology organizations at InsideDesk, including software engineering, program management, IT, and devOps. With a keen emphasis on security, his leadership will further strengthen InsideDesk’s ability to deliver cutting-edge solutions, drive technological innovation, and prioritize the highest level of data protection and privacy within the dental revenue cycle management space. McBride’s expertise in ensuring robust security measures will play a pivotal role in safeguarding sensitive information and enhancing trust among InsideDesk’s valued Insiders and partners.

“We are thrilled to welcome Brian McBride to the InsideDesk family,” said Paul Bernard, CEO of InsideDesk. “His exceptional expertise in technology, product development, and security strategies will be instrumental in shaping our future as we continue to revolutionize the dental industry with our advanced revenue cycle management solutions. With Brian’s strong focus on scaling technology teams and security, we are confident in our ability to further solidifying InsideDesk as a trusted leader in the industry.”

With his demonstrated ability to navigate challenges and inspire teams through various market conditions, McBride is well-equipped to lead InsideDesk’s technology division in an ever-evolving landscape. His commitment to fostering a collaborative and resilient work environment aligns perfectly with InsideDesk’s core values.

Recent Funding Round Supports InsideDesk’s Focus on Customer Outcomes, Automation, and Interoperability in Dental Revenue Cycle Management

TORONTO, ONTARIO, May 8, 2023/EINPresswire.com/ — InsideDesk, the Dental Revenue Cycle Management Optimization Platform, is pleased to announce that it has successfully closed its most recent round of funding. This financing round was led by venture capital firms Round13 and Graphite Ventures.

Part of InsideDesk’s success is due to their partnerships with DSOs of all sizes, including MB2 Dental, Peak Dental Services, Prosmile, and Oakpoint. These partnerships have enabled InsideDesk to gain valuable insights into the unique needs and challenges facing the dental industry, and to develop innovative solutions that address those needs head-on.

Revenue cycle management has become increasingly important in the dental industry as the sector faces unique challenges when it comes to billing and collections. Dental service organizations (DSOs) of all sizes are under pressure to improve their financial performance while also enhancing the patient financial experience.

According to recent studies, poor revenue cycle management practices can result in significant financial losses for dental practices. With the rise of digital communication and the increasing complexity of dental insurance policies, it has become even more important for DSOs to implement effective revenue cycle management strategies.

InsideDesk CEO, Paul Bernard, commented, “Our focused strategy, capital efficiency, and most importantly our team’s execution record were very well received by investors. We are humbled by their confidence and grateful for their partnership. The whole InsideDesk team is excited to accelerate our roadmap and continue to drive more savings and productivity into dental RCM.” Bernard continued, “In a rapidly changing dental market, the importance of scale, automation, and process efficiency in RCM is finally coming-of-age as a critical consolidation value driver. Our DSO client Insiders are helping reimagine processes proving “more with less” is not just a catchphrase. We are going to lean into our momentum and listen intently, accelerate investment in practical artificial intelligence, automation, and interoperability technologies, and stay laser-focused on customer outcomes as our primary measure of success.”

Founded four years ago as a dental software startup, InsideDesk has become a leading dental revenue cycle management automation platform. Their success is a testament to their dedication to meeting the unique needs of the dental industry, and they are proud to continue to provide innovative solutions that improve the financial health of DSOs.

About InsideDesk:
InsideDesk is a leading dental revenue cycle management automation platform that provides a comprehensive suite of solutions to improve practice efficiency and enhance the patient financial experience. With a team of experts dedicated to streamlining revenue cycle management processes, InsideDesk has helped DSOs of all sizes achieve significant improvements in productivity and speed of revenue collection.

Alisa Lauer
InsideDesk